Effective Communication

Email	Voicemail	Face to Face
In the email, Jane’s language appears to be anxious. She is eager to obtain information and data from Mark. She is aware of a meeting that he had been attending. However, she demands this information soon in order to complete her portion of the report. She has recommended that he sends her the data. There is a sense of urgency in this communication.	Jane is seeking information and data from Mark. Her sound is pleasant and jovial. She is attempting to obtain the information at his earliest convenience. She recognizes the fact that he has been attending long meetings. She has offered to complete the report if he is able to provide her the data.	Jane has approached Mark regarding some information that is needed for a report that must be completed. Her body language and tone are gentle and courteous. She is pursuing this information in order to complete a report. She is showing patience by referring to a meeting that he has been attending and the amount of time it is consuming.

Portny,  Mantel, Meredith, Shafer, Sutton, and Kramer (2008) proclaims that whatever form communications take, however, project managers should plan and prepare so their messages are received and correctly interpreted by project audiences. The modality that I liked the best was the face to face. The email appeared friendly by her smile and spoke with a soft tone. The interpretation of the message changed with each venue due to the manner in which it was presented. The email appeared harsh and mean. However, the human brain deciphers messages based on previous experience. Language has a huge influence on the intent of the message. The face to face best conveyed the message and the need for the pertinent information. Although there are various forms of communications, the intent of the message that is sent does have the tendency to be misinterpreted. The form of communication that is selected should be equivalent to the intent and need.

Reference

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project Management: Planning, Scheduling, and Controlling Projects. Hoboken, NJ: John Wiley & Sons, Inc

Ertmer and Quinn (2007) discloses that Scott Allen emailed the rest of his design team the good news-they had won a tender for a major project with SchoolsOnline, a national initiative to develop online resources for primary and secondary school. The Scott Allen project was designed to have students create a community on Mars. It is targeted for students in grades kindergarten thru second grade. The objective of the project is to determine if the students can identify the difference between necessities and wishes. Portny, Mantel, Meredith, Shafer, Sutton, and Kramer (2008) articulates that all projects change over time, so project managers have different planning responsibilities that match each phase of a project life. Greer (2010) provides a list of the phases from the post mortem review questions: Phase 1= Determine Need and Feasibility, Phase 2=Create Project plan, and Phase 5=Create Deliverables which will be beneficial in structuring and focusing for success of the project. Based on the age of the students, there are characteristics of the project that may be developmentally overwhelming or the tasks may need to be divided into based on grade level.  Also, feedback from these various phases will assist in the solving of the concerns encountered by the team members the Scott Allen was able to assemble. The concerns  confronted by the team members had included placing the community in space, ability to swap items, feedback concerning the choice the student made, confining the setting, and maintaining a realistic aspect in the project.  By implementing these phases collectively with the project, it will facilitate in overhauling the complications and minimize the frustrating the team is facing n creating a developmental appropriate project.

 

References

Ertmer, P. A., & Quinn, J. (2007). The ID Casebook: Case Studies in Instructional Design. Upper Saddle River: NJ: Prentice-Hall.

Greer, Michael. (2010).The Project Management Minimalist: Just Enough PM to Rock Your Projects! Laureate International Universities. HRD Press.

 

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project Management: Planning, Scheduling, and Controlling Projects. Hoboken, NJ: John Wiley & Sons, Inc.