Effective Communication

Email	Voicemail	Face to Face
In the email, Jane’s language appears to be anxious. She is eager to obtain information and data from Mark. She is aware of a meeting that he had been attending. However, she demands this information soon in order to complete her portion of the report. She has recommended that he sends her the data. There is a sense of urgency in this communication.	Jane is seeking information and data from Mark. Her sound is pleasant and jovial. She is attempting to obtain the information at his earliest convenience. She recognizes the fact that he has been attending long meetings. She has offered to complete the report if he is able to provide her the data.	Jane has approached Mark regarding some information that is needed for a report that must be completed. Her body language and tone are gentle and courteous. She is pursuing this information in order to complete a report. She is showing patience by referring to a meeting that he has been attending and the amount of time it is consuming.

Portny,  Mantel, Meredith, Shafer, Sutton, and Kramer (2008) proclaims that whatever form communications take, however, project managers should plan and prepare so their messages are received and correctly interpreted by project audiences. The modality that I liked the best was the face to face. The email appeared friendly by her smile and spoke with a soft tone. The interpretation of the message changed with each venue due to the manner in which it was presented. The email appeared harsh and mean. However, the human brain deciphers messages based on previous experience. Language has a huge influence on the intent of the message. The face to face best conveyed the message and the need for the pertinent information. Although there are various forms of communications, the intent of the message that is sent does have the tendency to be misinterpreted. The form of communication that is selected should be equivalent to the intent and need.

Reference

Portny, S. E., Mantel, S. J., Meredith, J. R., Shafer, S. M., Sutton, M. M., & Kramer, B. E. (2008). Project Management: Planning, Scheduling, and Controlling Projects. Hoboken, NJ: John Wiley & Sons, Inc